Return & Refund Policy

Last updated: September 5, 2026

At SYNCLAIR, we want you to be completely satisfied with your purchase. If you're not satisfied with your order, we offer a 30-day return policy.

Returns

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unused, and in its original packaging. You may also be required to provide proof of purchase.

To start a return, please contact us at [SUPPORT EMAIL] with your order number and reason for the return.

Once your return has been approved, we will provide you with instructions on where to send your item. Please do not send your return before contacting us and receiving return instructions.

Return Shipping

For normal returns, the customer is responsible for the cost of return shipping. SYNCLAIR does not provide a prepaid return shipping label for normal returns.

If an item is defective, damaged, or incorrect, SYNCLAIR will cover the cost of return shipping. We will provide instructions for returning the affected item.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if your item arrives damaged, defective, or incorrect.

To help us resolve the issue, please contact us at [SUPPORT EMAIL] with your order number and photos showing the issue.

If we determine that the item is defective, damaged, or incorrect, we will work with you to resolve the issue and cover the applicable return shipping costs.

Sale Items

Sale items are eligible for returns under the same 30-day return policy outlined above.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at [SUPPORT EMAIL] before sending your item back.

Exchanges are subject to availability. If the requested replacement is unavailable, we may process the return as a refund instead.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

The original shipping charge, if any, is non-refundable.

If you have not received your refund after 15 business days from the date your refund was approved, please contact us at [SUPPORT EMAIL].

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: [SUPPORT EMAIL]